Practice Privacy Notice

The EU General Data Protection Regulations (GDPR) come in to force on 25th May 2018. In preparation for the new regulations we have been reviewing our business processes and policies to ensure we are compliant.

As part of this exercise we have reviewed the data we hold relating to our staff and patients. All the data held in providing your dental care and treatment.

Occasionally, we may receive information from other providers who have been involved in providing your care. The practice holds a privacy notice which describes the type of personal information we hold, why we hold it and what we do with it. If you wish to view a copy of this privacy notice you can do so online via our website or by requesting a copy from the Practice Manager, Shelley Philbrock.

Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the practice.

We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, text, email or letter.

We store your personal information securely on our practice computer system and/or in a manual filing system.

We take precautions to ensure security of the practice premises, the practice filing systems and computers

We use high-quality specialist dental software to record and use your personal information safely and effectively. Our computer system has a secure audit trail and we back-up information routinely.

We keep your records for 12 years after the date of your last visit to the Practice or until you reach the age of 25 years, whichever is the longer.

Access to your information and other rights
You have a right to access the information that we hold about you and to receive a copy. You should submit your request to the practice in writing or by email. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.

If you do not agree
If you do not wish us to use your personal information as described, you should discuss the matter with your dentist. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.

If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745).